Shipping Policy

Last updated: October 12, 2026

Supported products and destinations

Our initial delivery service is limited to the SucceBuy Wooden Cat Exercise Wheel, 35.8-inch variant shipping from the United States, for supported street addresses in Alabama. Other variants, products, states and countries are not included in this launch.

We do not currently support PO boxes, military addresses or locations outside the supported delivery area. If no delivery option appears at checkout, that basket or destination is not currently supported.

Shipping charges and baskets

Standard shipping is free for the eligible 35.8-inch USA wheel. The initial launch supports one wheel per order; additional units and mixed baskets will be enabled only after their fulfillment and shipping costs are confirmed. There is no storewide free-shipping threshold.

Fulfillment and delivery estimates

This exact variant ships from our supplier's United States warehouse. The supplier currently estimates UPS Ground delivery at 4–9 days or FedEx Ground at 4–10 days. These are carrier/supplier estimates, not a guaranteed arrival date or a promise that dispatch is immediate. We will communicate the applicable shipment and tracking information for your order.

Petmarlo is your seller and support contact. A third-party fulfillment partner ships the product; its terms do not override your rights against Petmarlo.

Tracking and support

Once our supplier provides tracking, we send the tracking details through Shopify. Tracking may not appear immediately when a label is created. Contact hello@petmarlo.com if you need help; a shipping notification is not confirmation of delivery.

Delays, cancellations and missing deliveries

If we cannot ship within the time stated when you ordered, or within 30 days when no shipment time was stated, we will explain the delay and offer the applicable choice to agree to a revised shipment date or cancel for a prompt refund. We will not retain payment for an unshipped order where cancellation and refund are required.

For cancellation requests, delays, missing packages or damage, contact hello@petmarlo.com with your order number. Cancellation may be unavailable after shipment, subject to applicable rights. See our Return & Refund Policy for remedies and return arrangements.